Certification and Audit
Certified and Qualified
Receipt of Complaint and Appeals
Notify the client and certification manager after receipt
Notify the result of cause analysis and countermeasures;
if the measures are objected, a certification committee is held.
Reflected in the activities and use as a data for management review
Closing of Complaints and Appeals
After completing the complaint application form
and submit it with ‘Q&A - Customer complaint’.