About Us

Complaints and Appeals

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    01

    Receipt of Complaint and Appeals

    Through fax, telephone, visit in-person, website, etc.

    Notify the client and certification manager after receipt

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    02

    Investigation

    Case investigation and analysis
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    03

    Process

    Analyze the cause and establish countermeasures

    Notify the result of cause analysis and countermeasures; if the measures are objected, a certification committee is held.

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    04

    Corrective Measures/Documentation

    Corrective measures are taken when the source of issue needs to be eliminated

    Reflected in the activities and use as a data for management review

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    05

    Closing of Complaints and Appeals